returns policy

Unused goods

In the event that you are not satisfied with any purchase from Zen Oracle, you may return unused goods with in 30 days of receipt for a full refund. We regret that refunds cannot be made for golf equipment that shows evidence of having been used. Return shipping costs can only be refunded where we have sent the wrong goods in error.

Please Note : We cannot offer refunds on bespoke or custom fit products unless they are faulty.

Faulty goods

All goods come with a 12 month guarantee backed by the manufacturer. If a product is faulty or becomes faulty through normal use then the following action needs to be taken. For purchases under 30 days old, we will exchange the item at our expense. Please contact our sales team on 0114 2423691 or sales@zenoracle.co.uk to arrange a swap over.

For purchases over 30 days old and less than 12 months old - please send back the item to the address below. We will inspect the item. At our discretion, we will either: repair, replace or return the item to you (we return the item if we feel there is no manufacturing fault). If we feel the item is faulty, then we will reimburse reasonable costs that were incurred when the item was returned.

Returning a product

Send your unused or faulty product(s) to the address below. Please include a covering note with your name, address and invoice number. Please explain the action you would like us to take. We recommend that you use a reputable courier (e.g. Business Post, Parcelforce) for larger items and Royal Mail Special Delivery for smaller items. We can accept no responsibility until a member of our staff has signed for receipt of the goods.

Please note : If you send a product back for an exchange, we will charge you for shipping the new product back to you.

 

Zen oracle Ltd, 14 Jessops Riverside, Sheffield S9 2RX. Tel: (0114) 2423691 e mail: sales@zenoracle.co.uk